Verfügbarkeit: Organization development and change

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Titel:	Organization development and change
Von:	Thomas G. Cummings ; Christopher G. Worley
Person:	Cummings, Thomas G. Verfasser aut Worley, Christopher G.
Hauptverfassende:	Cummings, Thomas G. (VerfasserIn), Worley, Christopher G. (VerfasserIn)
Format:	Buch
Sprache:	Englisch
Veröffentlicht:	Mason, Ohio South-Western Cengage Learning 2009
Ausgabe:	9. ed., internat. student ed.
Schlagworte:	Organisatiesociologie Organisatieverandering aOrganizational change aOrganization aIndustrial organization Organisationsentwicklung Organisationswandel Organisationstheorie Handboeken (vorm) Leermiddelen (vorm)
Online-Zugang:	http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016657148&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Beschreibung:	XX, 772 S. graph. Darst.
ISBN:	0324580533 9780324580532

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Datensatz im Suchindex

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adam_text	brief contents Preface XV CHAPTER 14 CHAPTER 1 Restructuring Organizations 315 General Introduction to Organization CHAPTER 15 Development 1 Employee Involvement 350 PA RT 1 CHAPTER 16 r Mix I I Overview of Organization Development 22 Work Design 376 CHAPTER 2 PART 5 The Nature of Planned Change 23 Human Resource Management CHAPTER 3 Interventions 419 The Organization Development CHAPTER 17 Practitioner 46 Performance Management 420 PART 2 CHAPTER 18 The Process of Organization Development 74 Developing Talent 451 CHAPTER 4 CHAPTER 19 Entering and Contracting 75 Managing Workforce Diversity and Wellness 473 CHAPTER 5 Diagnosing Organizations 87 PART 6 CHAPTER 6 Strategic Change Interventions 504 Diagnosing Groups and Jobs 107 CHAPTER 20 CHAPTER 7 Transformational Change 505 Collecting and Analyzing Diagnostic CHAPTER 21 Information 121 Continuous Change 535 CHAPTER 8 CHAPTER 22 Feeding Back Diagnostic Information 139 Transorganizational Change 561 CHAPTER 9 Designing Interventions 151 PART 7 Special Applications of Organization CHAPTER 10 Development 613 Leading and Managing Change 163 CHAPTER 23 CHAPTER 11 Organization Development in Global Evaluating and Institutionalizing Settings 614 Organization Development Interventions 189 CHAPTER 24 PART 3 Organization Development in Nonindustrial Human Process Interventions 252 Settings: Health Care, School Systems, the CHAPTER 12 Public Sector, and Family-Owned Businesses 651 Interpersonal and Group Process CHAPTER 25 Approaches 253 Future Directions in Organization CHAPTER 13 Development 693 Organization Process Approaches 276 Glossary 746 PART 4 Name Index 756 Technostructural Interventions 314 Subject Index 760 contents Preface xv CHAPTER 1 General Introduction to Organization Development 1 Organization Development Defined 1 The Growth and Relevance of Organization Development 4 A Short History of Organization Development 6 Laboratory Training Background 6 Action Research and Survey Feedback Background 8 Normative Background 9 Productivity and Quality-of-Work-Life Background 11 Strategic Change Background 12 Evolution in Organization Development 12 Overview of The Book 14 Summary 17 Notes 17 PART1 Overview of OrganizationDevelopment 22 CHAPTER 2 The Nature of Planned Change 23 Theories of Planned Change 23 Lewin s Change Model 23 Action Research Model 24 The Positive Model 27 Comparisons of Change Models 29 General Model of Planned Change 29 Entering and Contracting 29 Diagnosing 30 Planning and Implementing Change 30 Evaluating and Institutionalizing Change 31 Different Types of Planned Change 31 Magnitude of Change 31 Application 2-1 Planned Change at the San Diego County Regional Airport Authority 32 Degree of Organization 35 Application 2-2 Planned Change in an Underorganized System 37 Domestic vs. International Settings 40 Critique of Planned Change 41 Conceptualization of Planned Change 41 Practice of Planned Change 42 Summary 43 Notes 44 Contents CHAPTER 3 The Organization Development Practitioner 46 Who is the Organization Development Practitioner? 46 Competencies of an Effective Organization Development Practitioner 48 The Professional Organization Development Practitioner 53 Role of Organization Development Professionals 53 Application 3-1 Personal Views of the Internal and External Consulting Positions 56 Careers of Organization Development Professionals 59 Professional Values 60 Professional Ethics 61 Ethical Guidelines 61 Ethical Dilemmas 62 Application 3-2 Kindred Todd and the Ethics of OD 65 Summary 66 Notes 67 Appendix 70 PART 2 The Process of Organization Development 74 CHAPTER 4 Entering and Contracting 75 Entering into an OD Relationship 76 Clarifying the Organizational Issue 76 Determining the Relevant Client 76 Selecting an OD Practitioner 77 Developing a Contract 79 Mutual Expectations 79 Application 4-1 Entering Alegent Health 80 Time and Resources 81 Ground Rules 81 Interpersonal Process Issues in Entering and Contracting 81 Application 4-2 Contracting with Alegent Health 82 Summary 86 Notes 86 CHAPTER 5 Diagnosing Organizations 87 What is Diagnosis? 87 The Need for Diagnostic Models 88 Open Systems Model 89 Organizations as Open Systems 89 Diagnosing Organizational Systems 92 Organization-Level Diagnosis 94 Organization Environments and Inputs 94 Design Components 96 Outputs 99 Alignment 99 Analysis 99 Application 5-1 Steinway s Strategic Orientation 100 Summary .jqj Notes 105 Contents CHAPTER 6 Diagnosing Groups and Jobs 107 Group-Level Diagnosis 107 Inputs 107 Design Components 108 Outputs 109 Fits 110 Analysis 110 Application 6-1 Top-Management Team at Ortiv Glass Corporation 111 Individual-Level Diagnosis 113 Inputs 113 Design Components 114 Fits 115 Analysis 115 Application 6-2 Job Design at Pepperdine University 116 Summary 119 Notes 120 CHAPTER 7 Collecting and Analyzing Diagnostic Information 121 The Diagnostic Relationship 121 Methods for Collecting Data 123 Questionnaires 124 Interviews 126 Observations 127 Unobtrusive Measures 128 Sampling 129 Techniques for Analyzing Data 130 Qualitative Tools 130 Application 7-1 Collecting and Analyzing Diagnostic Data at Alegent Health 132 Quantitative Tools 133 Summary 137 Notes 138 CHAPTER 8 Feeding Back Diagnostic Information 139 Determining the Content of the Feedback 139 Characteristics of the Feedback Process 141 Survey Feedback 142 What Are the Steps? 142 Application 8-1 Training OD Practitioners in Data Feedback 143 Survey Feedback and Organizational Dependencies 145 Application 8-2 Operations Review and Survey Feedback at Prudential Real Estate Affiliates 146 Limitations of Survey Feedback 147 Results of Survey Feedback 148 Summary 149 Notes 149 CHAPTER 9 Designing Interventions 151 What are Effective Interventions? 151 How to Design Effective Interventions 152 Contingencies Related to the Change Situation 152 Contingencies Related to the Target of Change 154 Contents Overview of Interventions 156 Human Process Interventions 156 Summary 161 Notes 162 CHAPTER 10 Leading and Managing Change 163 Overview of Change Activities 163 Motivating Change 165 Creating Readiness for Change 165 Overcoming Resistance to Change 166 Application 10-1 Motivating Change in the Sexual Violence Prevention Unit of Minnesota s Health Department 168 Creating a Vision 169 Describing the Core Ideology 170 Constructing the Envisioned Future 171 Developing Political Support 171 Application 10-2 Creating a Vision at Premier 172 Assessing Change Agent Power 174 Identifying Key Stakeholders 175 Influencing Stakeholders 175 Managing the Transition 176 Application 10-3 Developing Political Support for the Strategic Planning Project in the Sexual Violence Prevention Unit 177 Activity Planning 178 Commitment Planning 179 Change-Management Structures 179 Learning Processes 179 Sustaining Momentum 180 Application 10-4 Transition Management in the HP-Compaq Acquisition 181 Providing Resources for Change 182 Building a Support System for Change Agents 183 Developing New Competencies and Skills 183 Reinforcing New Behaviors 183 Staying the Course 184 Summary 184 Notes 185 Application 10-5 Sustaining Transformational Change at the Veterans Health Administration 187 CHAPTER 11 Evaluating and Institutionalizing Organization Development Interventions 189 Evaluating Organization Development Interventions 189 Implementation and Evaluation Feedback 189 Measurement 192 Research Design 197 Institutionalizing Organizational Changes 200 Institutionalization Framework 200 Application 11-1 Evaluating Change at Alegent Health 201 Organization Characteristics 203 Intervention Characteristics 204 Institutionalization Processes 205 Indicators of Institutionalization 206 Application 11-2 Institutionalizing Structural Change at Hewlett-Packard 208 Summary 210 Contents Notes 210 Selected Cases 212 Kenworth Motors 212 Peppercorn Dining 217 Sunflower Incorporated 239 Initiating Change in the Manufacturing and Distribution Division of PolyProd 241 Evaluating the Change Agent Program at Siemens Nixdorf (A) 247 PART 3 Human Process Interventions 252 CHAPTER 12 Interpersonal and Group Process Approaches 253 Process Consultation 253 Group Process 254 Basic Process Interventions 255 Results of Process Consultation 257 Application 12-1 Process Consultation at Action Company 258 Third-Party Interventions 259 An Episodic Model of Conflict 260 Facilitating the Conflict Resolution Process 261 Application 12-2 Conflict Management at Bait Healthcare Corporation 262 Team Building 263 Team-Building Activities 264 Activities Relevant to One or More Individuals 267 Activities Oriented to the Group s Operation and Behavior 268 Activities Affecting the Group s Relationship with the Rest of the Organization 268 Application 12-3 Building the Executive Team at Caesars Tahoe 269 The Manager s Role in Team Building 270 The Results of Team Building 271 Summary 273 Notes 213 CHAPTER 13 Organization Process Approaches 276 Organization Confrontation Meeting 276 Application Stages 276 Results of Confrontation Meetings 277 Application 13-1 A Work-Out Meeting at General Electric Medical Systems Business 278 Intergroup Relations Interventions 279 Microcosm Groups 279 Application Stages 280 Resolving Intergroup Conflict 281 Large-Group Interventions 284 Application 13-2 Improving Intergroup Relationships in Johnson Johnson s Drug Evaluation Department 285 Application Stages 287 Application 13-3 Using the Decision Accelerator to Generate Innovative Strategies in Alegent s Women s and Children s Service Line 290 Results of Large-Group Interventions 294 Summary 295 Notes 295 Selected Cases 297 Lincoln Hospital: Third-Party Intervention 297 Ben Jerry s (A): Team Development Intervention 304 Contents PART 4 Technostructural Interventions 314 CHAPTER 14 Restructuring Organizations 315 Structural Design 315 The Functional Structure 316 The Divisional Structure 318 The Matrix Structure 319 The Process Structure 322 The Customer-Centric Structure 324 Application 14-1 Healthways Process Structure 325 The Network Structure 328 Downsizing 331 Application 14-2 Amazon.com s Network Structure 332 Application Stages 334 Results of Downsizing 337 Application 14-3 Strategic Downsizing at Agilent Technologies 338 Reengineering 340 Application Stages 341 Application 14-4 Honeywell lAC s Totalplant™ Reengineering Process 344 Results from Reengineering 346 Summary 346 Notes 347 CHAPTER 15 Employee Involvement 350 Employee Involvement: What Is It? 350 A Working Definition of Employee Involvement 351 The Diffusion of Employee Involvement Practices 352 How Employee Involvement Affects Productivity 352 Employee Involvement Applications 354 Parallel Structures 354 Application 15-1 Using the Al Summit to Build Union-Management Relations at Roadway Express 356 Total Quality Management 359 Application 15-2 Six-Sigma Success Story at G£ Financial 365 High-Involvement Organizations 367 Application 15-3 Building a High-Involvement Organization at Air Products and Chemicals, Inc. 370 Summary 373 Notes 373 CHAPTER 16 Work Design 376 The Engineering Approach 376 The Motivational Approach 377 The Core Dimensions of Jobs 378 Individual Differences 379 Application Stages 380 Barriers to Job Enrichment 382 Application 16-1 Enriching Jobs at the Hartford s Employee Relations Consulting Services Group 383 Results of Job Enrichment 385 The Sociotechnical Systems Approach 38O Conceptual Background 387 Self-Managed Work Teams 388 Contents Application Stages 391 Results of Self-Managed Teams 393 Application 16-2 Moving to Self-Managed Teams at ABB 394 Designing Work for Technical and Personal Needs 397 Technical Factors 398 Personal-Need Factors 399 Meeting Both Technical and Personal Needs 400 Summary 401 Notes 402 Selected Cases 405 City of Carlsbad, California: Restructuring the Public Works Department (A) 405 C S Wholesale Grocers: Self-Managed Teams 408 PART 5 Human Resource Management Interventions 419 CHAPTER 17 Performance Management 420 A Model of Performance Management 421 Goal Setting 422 Characteristics of Goal Setting 422 Establishing Challenging Goals 423 Clarifying Goal Measurement 423 Application Stages 424 Management by Objectives 424 Effects of Goal Setting and MBO 426 Performance Appraisal 426 Application 17-1 The Goal-Setting Process at Siebel Systems 427 The Performance Appraisal Process 428 Application Stages 430 Effects of Performance Appraisal 431 Reward Systems 431 Application 17-2 Adapting the Appraisal Process at Capital One Financial 432 Structural and Motivational Features of Reward Systems 434 Skill- and Knowledge-Based Pay Systems 437 Performance-Based Pay Systems 438 Gain-Sharing Systems 440 Promotion Systems 442 Reward-System Process Issues 443 Application 17-3 Revising the Reward Systemat Lands End 444 Summary 447 Notes 447 CHAPTER 18 Developing Talent 451 Coaching and Mentoring 451 What Are the Goals? 452 Application Stages 452 The Results of Coaching and Mentoring 453 Career Planning and Development Interventions 453 What Are the Goals? 454 Application Stages 455 The Results of Career Planning and Development 463 Management And Leadership Development Interventions 463 Application 18-1 Peps/Co s Career Planning and Development Framework 464 What Are the Goals? 466 Application Stages 466 Contents Application 18-2 Leading Your Business at Microsoft Corporation 468 The Results of Development Interventions 469 Summary 469 Notes 470 CHAPTER 19 Managing Workforce Diversityand Wellness 473 Workforce Diversity Interventions 473 What Are the Goals? 473 Application Stages 475 The Results for Diversity Interventions 478 Employee Stress and Wellness Interventions 479 What Are the Goals? 479 Application 19-1 Embracing Employee Diversity at Baxter Export 480 Applications Stages 481 The Results of Stress Management and Wellness Interventions 486 Summary 487 Notes 488 Application 19-2 Johnson Johnson s Health and Wellness Program 490 Selected Cases 492 Employee Benefits at HealthCo 492 Sharpe BMW 497 PART 6 Strategic Change Interventions 504 CHAPTER 20 Transformational Change 505 Characteristics of Transformational Change 505 Change Is Triggered by Environmental and Internal Disruptions 506 Change Is Aimed at Competitive Advantage 506 Change Is Systemic and Revolutionary 507 Change Demands a New Organizing Paradigm 508 Change Is Driven by Senior Executives and Line Management 508 Change Involves Significant Learning 509 Integrated Strategic Change 509 Organization Design 512 Application 20-1 Managing Strategic Change at Microsoft Canada 513 Conceptual Framework 515 Culture Change 518 Application 20-2 Organization Design at Deere Company 519 Concept of Organization Culture 520 Organization Culture and Organization Effectiveness 521 Diagnosing Organization Culture 523 The Behavioral Approach 523 The Competing Values Approach 524 The Deep Assumptions Approach 525 Summary 528 Notes 529 Application 20-3 Culture Change at IBM 533 CHAPTER 21 Continuous Change 535 Self-Designing Organizations 535 The Demands of Adaptive Change 536 Application Stages 536 Learning Organizations 533 Conceptual Framework 53g Contents Application 21-1 Self-Design at American Healthways Corporation 539 Organization Learning Interventions 542 Knowledge Management Interventions 547 Outcomes of OL and KM 550 Application 21-2 Implementing a Knowledge Management System at Motorola Penang 551 Built-To-Change Organizations 553 Design Guidelines 553 Application Stages 554 Summary 556 Notes 556 Application 21-3 Creating a Built-to-Change Organizational Capita) One Financial 559 CHAPTER 22 Transorganizational Change 561 Transorganizational Rationale 562 Mergers and Acquisitions 563 Application Stages 564 Strategic Alliance Interventions 568 Application Stages 568 Application 22-1 The Sprint and Nextel Merger: The First Two Years 569 Network Interventions 571 Application 22-2 Building Alliance Relationships 572 Creating the Network 574 Managing Network Change 577 Application 22-3 Fragile and Robust—Network Change in Toyota Motor Corporation 580 Summary 582 Notes 583 Selected Cases 586 Fourwinds Marina 586 Leading Strategic Change at DaVita: The Integration of the Gambro Acquisition 597 PART 7 Special Applications of Organization Development 613 CHAPTER 23 Organization Development in Global Settings 614 Organization Development Outside the United States 615 Cultural Context 616 Economic Development 618 How Cultural Context and Economic Development Affect OD Practice 619 Application 23-1 Modernizing China s Human Resource Development and Training Functions 623 Worldwide Organization Development 625 Worldwide Strategic Orientations 626 The International Strategic Orientation 627 The Global Strategic Orientation 629 The Multinational Strategic Orientation 631 Application 23-2 Implementing the Global Strategy: Changing the Culture of Work in Western China 632 The Transnational Strategic Orientation 636 Global Social Change 639 Global Social Change Organizations 640 Application Stages 641 Change Agent Roles and Skills 644 Contents Application 23-3 Social and Environmental Change at Floresta 645 Summary 647 Notes 647 CHAPTER 24 Organization Developments Nonindustrial Settings: Health Care, School Systems, the Public Sector, and Family-Owned Businesses 651 Organization Development in Health Care 651 Trends in Health Care 652 Opportunities for Organization Development Practice 655 Success Principles for OD in Health Care 657 Conclusions 658 Organization Development in School Systems 659 Education: Industrial-Age Roots 659 Changing Conditions Cause Stress 659 Disappointing Reform Efforts 660 A New Metaphor for Schools 662 Future Opportunities for OD Practice 664 Technology s Unique Role in School OD 665 Conclusions 667 Organization Developmentin the Public Sector 667 Comparing Public- and Private-Sector Organizations 669 Recent Research and Innovations in Public-Sector Organizational Development 674 Conclusions 675 Organization Development in Family-Owned Businesses 675 The Family Business System 676 Family Business Developmental Stages 679 A Parallel Planning Process 680 Values 680 Critical Issues in Family Business 681 OD Interventions in Family Business System 684 Summary 688 Notes 689 CHAPTER 25 Future Directions in Organization Development 693 Trends within Organization Development 693 Traditional 693 Pragmatic 694 Scholarly 695 Implications for OD s Future 695 Trends in the Context of Organization Development 697 The Economy 697 The Workforce 700 Organizations 701 Implications for OD s Future 702 Summary J08 Notes yog Integrative Cases y 2 B. R. Richardson Timber Products Corporation 712 Building the Cuyahoga River Valley Organization* 728 Black Decker International: Globalization of the Architectural Hardware Line 738 Glossary 74o Name Index 75^ Subject Index 7^0
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title	Organization development and change
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title_full	Organization development and change Thomas G. Cummings ; Christopher G. Worley
title_fullStr	Organization development and change Thomas G. Cummings ; Christopher G. Worley
title_full_unstemmed	Organization development and change Thomas G. Cummings ; Christopher G. Worley
title_short	Organization development and change
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topic	Organisatiesociologie gtt Organisatieverandering gtt aOrganizational change aOrganization aIndustrial organization Organisationsentwicklung (DE-588)4126887-8 gnd Organisationswandel (DE-588)4075693-2 gnd Organisationstheorie (DE-588)4121434-1 gnd
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url	http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016657148&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
work_keys_str_mv	AT cummingsthomasg organizationdevelopmentandchange AT worleychristopherg organizationdevelopmentandchange

Verfügbarkeit

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