Gespeichert in:
| Titel: | This is service design thinking basics, tools, cases |
|---|---|
| Von: |
Marc Stickdorn, Jakob Schneider
|
| Person: |
Stickdorn, Marc
1980- Verfasser aut Schneider, Jakob |
| Hauptverfassende: | , |
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
Hoboken, NJ
Wiley
2011
|
| Schlagworte: | |
| Online-Zugang: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025008626&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Beschreibung: | Hier auch später erschienene, unveränderte Nachdrucke |
| Beschreibung: | 373 S. Ill., graph. Darst. |
| ISBN: | 9789063692797 9781118156308 |
Internformat
MARC
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| 300 | |a 373 S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
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Datensatz im Suchindex
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|---|---|
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| DE-BY-TUM_location | 00 |
| DE-BY-TUM_media_number | 040007680979 |
| DE-BY-UBR_call_number | 608/ST 320 S854 |
| DE-BY-UBR_katkey | 5001083 |
| DE-BY-UBR_location | UB Handapparat Philosophicum Future Interaction Lab |
| DE-BY-UBR_media_number | TEMP12419687 |
| _version_ | 1835102231886561280 |
| adam_text | Basics
Introduction
Preface
12
The Design beyond the Design
14
Crowdsourcing Map
20
How to use this book
22
What is
Service Design?
Definitions:
Service Design
asan
inter-disciplinary approach
28
5
Principles of Service Design Thinking:
A dynamic language for
a dynamic approach
34
Marketing:
Connecting with people,
creating value
46
6/7 / Contents
Who are these
Service Designers?
Fields of Service Design
54
Product Design:
Developing products
with service applications
56
Graphic Design:
Providingvisual
explanation
68
Interaction Design:
Services as
aseries
of interactions
80
Social Design:
Delivering positive
social impact
88
Strategic Management:
Why corporations do
what they do
94
Operations Management:
The relentless quest
for efficiency
102
Design Ethnography:
Taking inspiration
from everyday life
108
Methods
&
How does Service
Design work?
Tools of Service Design Thinking
20
What are the tools of
Service Design?
It Is an Iterative Process
122
АТ
-ONE:
Becoming
АТ
-ON
E
with
Your Customers
136
This is a Toolbox
-
not a Manual
146
Stakeholder Maps
150
Service Safaris
154
Shadowing
156
Customer Journey Maps
158
Contextual Interviews
162
The Five Whys
166
Cultural Probes
168
Mobile Ethnography
172
A Day in the Life
174
Expectation Maps
176
8/9 /
Contents
Personas
178
Idea Generation
180
What if...
182
Design Scenarios
184
Storyboards
186
Desktop Walkthrough
190
Service Prototypes
192
Service Staging
194
Agile Development
196
Co-Creation
198
Storytelling
202
Service Blueprints
204
Service Roleplay
208
Customer Ufecycle Maps
210
Business Model Canvas
212
Cases
Applied Service Design Thinking
in Practice
218
Service Design
NL
Agency and
DesignThinkers:
Service Design fora
governmental organisation
221
Mypoliceand
Snook:
Service Design fora
public
organisation
235
Hello Change and Funky Projects:
Service Design for an
application process
251
UPMC and Carnegie Mellon University:
Service Design for a hospital
267
SEB
and
Transformator:
Service Design for a bank
281
10/11
Contents
Deep Service
Design
thinking
Deep Service Design
Thinking
298
Appendix
Integrating
Service
Design Thinking and
Motivational Psychology
300
Service Design Research:
Yesterday, today
and tomorrow
308
Service Design and Biophiiia
316
Authors
326
References
340
Index
366
Icons Used in This Book
374
Imprint
383
|
| any_adam_object | 1 |
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| author_role | aut aut |
| author_sort | Stickdorn, Marc 1980- |
| author_variant | m s ms j s js |
| building | Verbundindex |
| bvnumber | BV040151912 |
| classification_rvk | QQ 250 ST 320 |
| classification_tum | WIR 839f |
| ctrlnum | (OCoLC)796241401 (DE-599)BVBBV040151912 |
| dewey-full | 658 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658 |
| dewey-search | 658 |
| dewey-sort | 3658 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Informatik Wirtschaftswissenschaften |
| format | Book |
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| id | DE-604.BV040151912 |
| illustrated | Illustrated |
| indexdate | 2024-12-20T16:09:40Z |
| institution | BVB |
| isbn | 9789063692797 9781118156308 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-025008626 |
| oclc_num | 796241401 |
| open_access_boolean | |
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| physical | 373 S. Ill., graph. Darst. |
| publishDate | 2011 |
| publishDateSearch | 2011 |
| publishDateSort | 2011 |
| publisher | Wiley |
| record_format | marc |
| spellingShingle | Stickdorn, Marc 1980- Schneider, Jakob This is service design thinking basics, tools, cases Dienstleistungsbetrieb (DE-588)4012181-1 gnd Design (DE-588)4011510-0 gnd Dienstleistung (DE-588)4012178-1 gnd Service-Design (DE-588)1144189586 gnd |
| subject_GND | (DE-588)4012181-1 (DE-588)4011510-0 (DE-588)4012178-1 (DE-588)1144189586 (DE-588)4522595-3 |
| title | This is service design thinking basics, tools, cases |
| title_auth | This is service design thinking basics, tools, cases |
| title_exact_search | This is service design thinking basics, tools, cases |
| title_full | This is service design thinking basics, tools, cases Marc Stickdorn, Jakob Schneider |
| title_fullStr | This is service design thinking basics, tools, cases Marc Stickdorn, Jakob Schneider |
| title_full_unstemmed | This is service design thinking basics, tools, cases Marc Stickdorn, Jakob Schneider |
| title_short | This is service design thinking |
| title_sort | this is service design thinking basics tools cases |
| title_sub | basics, tools, cases |
| topic | Dienstleistungsbetrieb (DE-588)4012181-1 gnd Design (DE-588)4011510-0 gnd Dienstleistung (DE-588)4012178-1 gnd Service-Design (DE-588)1144189586 gnd |
| topic_facet | Dienstleistungsbetrieb Design Dienstleistung Service-Design Fallstudiensammlung |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025008626&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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