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Bibliographic Details
Title:	Operations management sustainability and supply chain management
From:	Jay Heizer ; Barry Render ; Chuck Munson
Person:	Heizer, Jay H. 1935- Verfasser aut Render, Barry Munson, Chuck 1946-
Main Authors:	Heizer, Jay H. 1935- (Author), Render, Barry 1946- (Author), Munson, Chuck (Author)
Format:	Book
Language:	English
Published:	Boston Pearson [2017]
Edition:	Twelfth edition, global edition
Subjects:	Business logistics Production management Produktion Management Operations Management Lehrbuch
Online Access:	http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028839446&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Physical Description:	907 Seiten Illustrationen
ISBN:	9781292148632

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MARC


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adam_text	About the Authors 6 Preface 23 PART ONE Chapter 1 Operations and Productivity 39 GLOBAL COMPANY PROFILE: HARD ROCK CAFE 40 What Is Operations Management? 42 Organizing to Produce Goods and Services 42 The Supply Chain 44 Why Study OM? 44 What Operations Managers Do 45 The Heritage of Operations Management 46 Operations for Goods and Services 49 Growth of Services 49 Service Pay 50 The Productivity Challenge 51 Productivity Measurement 52 Productivity Variables 53 Productivity and the Service Sector 55 Current Challenges in Operations Management 56 Ethics, Social Responsibility, and Sustainability 57 Summary 58 Key Terms 58 Ethical Dilemma 58 Discussion Questions 58 Using Software for Productivity Analysis 58 Solved Problems 59 Problems 60 CASE STUDIES 62 Uber Technologies, Inc. 62 Frito-Lay: Operations Management in Manufacturing Video Case 63 Hard Rock Cafe: Operations Management in Services Video Case 63 Endnotes 64 Rapid Review 65 Self Test 66 Chapter 2 Operations Strategy in a Global Environment 67 GLOBAL COMPANY PROFILE: BOEING 68 A Global View of Operations and Supply Chains 70 Cultural and Ethical Issues 73 39 Developing Missions and Strategies 73 Mission 74 Strategy 74 Achieving Competitive Advantage Through Operations 74 Competing on Differentiation 75 Competing on Cost 76 Competing on Response 77 Issues in Operations Strategy 78 Strategy Development and Implementation 79 Key Success Factors and Core Competencies 79 Integrating OM with Other Activities 81 Building and Staffing the Organization 81 Implementing the 10 Strategic OM Decisions 82 Strategic Planning, Core Competencies, and Outsourcing 82 The Theory of Comparative Advantage 84 Risks of Outsourcing 84 Rating Outsource Providers 85 Global Operations Strategy Options 87 Summary 88 Key Terms 88 Ethical Dilemma 89 Discussion Questions 89 Using Software to Solve Outsourcing Problems 89 Solved Problems 90 Problems 91 CASE STUDIES 93 Rapid-Lube 93 Strategy at Regal Marine Video Case 93 Hard Rock Cafe’s Global Strategy Video Case 93 Outsourcing Offshore at Darden Video Case 94 Endnotes 94 Rapid Review 95 Self Test 96 Chapter 3 Project Management 97 GLOBAL COMPANY PROFILE: BECHTEL GROUP 98 The Importance of Project Management 100 Introduction to Operations Management il 12 TABLE OF CONTENTS Project Planning 100 The Project Manager 101 Work Breakdown Structure 102 Project Scheduling 103 Project Controlling 104 Project Management Techniques: PERT and CPM 105 The Framework of PERT and CPM 105 Network Diagrams and Approaches 106 Activity-on-Node Example 10 7 Activity-on-Arrow Example 109 Determining the Project Schedule 109 Forward Pass 110 Backward Pass 112 Calculating Slack Time and Identifying the Critical Path(s) 113 Variability in Activity Times 115 Three Time Estimates in PERT 115 Probability of Project Completion 117 Cost-Time Trade-Offs and Project Crashing 120 A Critique of PERT and CPM 123 Using Microsoft Project to Manage Projects 124 Summary 126 Key Terms 126 Ethical Dilemma 127 Discussion Questions 127 Using Software to Solve Project Management Problems 127 Solved Problems 128 Problems 131 CASE STUDIES 136 Southwestern University: (A) 136 Project Management at Arnold Palmer Hospital Video Case 137 Managing Hard Rock s Rockiest Video Case 138 Endnotes 140 Rapid Review 141 Self Test 142 Chapter 4 Forecasting 143 GLOBAL COMPANY PROFILE: WALT DISNEY PARKS RESORTS 144 What Is Forecasting? 146 Forecasting Time Horizons 146 Types of Forecasts 147 The Strategic Importance of Forecasting 147 Supply-Chain Management 147 Human Resources 148 Capacity 148 Seven Steps in the Forecasting System 148 Forecasting Approaches 149 Overview of Qualitative Methods 149 Overview of Quantitative Methods 150 Time-Series Forecasting 150 Decomposition of a Time Series 150 Naive Approach 151 Moving Averages 152 Exponential Smoothing 154 Measuring Forecast Error 155 Exponential Smoothing with Trend Adjustment 158 Trend Projections 162 Seasonal Variations in Data 164 Cyclical Variations in Data 169 Associative Forecasting Methods: Regression and Correlation Analysis 169 Using Regression Analysis for Forecasting 169 Standard Error of the Estimate 171 Correlation Coefficients for Regression Lines 172 Multiple-Regression Analysis 174 Monitoring and Controlling Forecasts 176 Adaptive Smoothing 177 Focus Forecasting 177 Forecasting in the Service Sector 178 Summary 179 Key Terms 179 Ethical Dilemma 179 Discussion Questions 180 Using Software in Forecasting 180 Solved Problems 182 Problems 184 CASE STUDIES 191 Southwestern University: (B) 191 Forecasting Ticket Revenue for Orlando Magic Basketball Games Video Case 192 Forecasting at Hard Rock Cafe Video Case 193 Endnotes 194 Rapid Review 195 Self Test 196 PART TWO Designing Operations Chapter 5 Design of Goods and Services 197 GLOBAL COMPANY PROFILE: REGAL MARINE 198 Goods and Services Selection 200 197 Product Strategy Options Support Competitive Advantage 201 Product Life Cycles 202 Life Cycle and Strategy 202 TABLE OF CONTENTS 13 Product-by-Value Analysis 203 Generating New Products 203 Product Development 204 Product Development System 204 Quality Function Deployment (QFD) 204 Organizing for Product Development 207 Manufacturability and Value Engineering 208 Issues for Product Design 209 Robust Design 209 Modular Design 209 Computer-Aided Design (CAD) and Computer-Aided Manufacturing (CAM) 209 Virtual Reality Technology 210 Value Analysis 211 Sustainability and Life Cycle Assessment (LCA) 211 Product Development Continuum 211 Purchasing Technology by Acquiring a Firm 212 Joint Ventures 212 Alliances 213 Defining a Product 213 Make-or-Buy Decisions 214 Group Technology 215 Documents for Production 216 Product Life-Cycle Management (PLM) 216 Service Design 217 Process-Chain-Network (PCN) Analysis 217 Adding Service Efficiency 219 Documents for Services 219 Application of Decision Trees to Product Design 220 Transition to Production 222 Summary 222 Key Terms 223 Ethical Dilemma 223 Discussion Questions 223 Solved Problem 224 Problems 224 CASE STUDIES 227 De Mar’s Product Strategy 227 Product Design at Regal Marine Video Case 227 Endnotes 228 Rapid Review 229 Self Test 230 Supplement 5 Sustainability in the Supply Chain 231 Corporate Social Responsibility 232 Sustainability 233 Systems View 233 Commons 233 Triple Bottom Line 233 Design and Production for Sustainability 236 Product Design 236 Production Process 238 Logistics 238 End-of-Life Phase 241 Regulations and Industry Standards 241 International Environmental Policies and Standards 242 Summary 243 Key Terms 243 Discussion Questions 243 Solved Problems 243 Problems 245 CASE STUDIES 246 Building Sustainability at the Orlando Magic’s Amway Center Video Case 246 Green Manufacturing and Sustainability at Frito-Lay Video Case 247 Endnotes 248 Rapid Review 249 Self Test 250 Chapter 6 Managing Quality 251 GLOBAL COMPANY PROFILE: ARNOLD PALMER HOSPITAL 252 Quality and Strategy 254 Defining Quality 255 Implications of Quality 255 Malcolm Baldrige National Quality Award 256 ISO 9000 International Quality Standards 256 Cost of Quality (COQ) 256 Ethics and Quality Management 257 Total Quality Management 257 Continuous Improvement 258 Six Sigma 259 Employee Empowerment 260 Benchmarking 260 Just-in-Time (JIT) 262 Taguchi Concepts 262 Knowledge of TQM Tools 263 Tools of TQM 264 Check Sheets 264 Scatter Diagrams 265 Cause-and-Effect Diagrams 265 Pareto Charts 265 Flowcharts 266 Histograms 267 Statistical Process Control (SPC) 267 The Role of Inspection 268 When and Where to Inspect 268 Source Inspection 269 14 TABLE OF CONTENTS Service Industry Inspection 270 Inspection of Attributes versus Variables 271 TQM in Services 271 Summary 273 Key Terms 273 Ethical Dilemma 273 Discussion Questions 274 Solved Problems 274 Problems 275 CASE STUDIES 277 Southwestern University: (C) 277 The Culture of Quality at Arnold Palmer Hospital Video Case 278 Quality Counts at Alaska Airlines Video Case 278 Quality at the Ritz-Carlton Hotel Company Video Case 280 Endnotes 280 Rapid Review 281 Self Test 282 Supplement 6 Statistical Process Control 283 Statistical Process Control (SPC) 284 Control Charts for Variables 286 The Central Limit Theorem 286 Setting Mean Chart Limits (x-Charts) 288 Setting Range Chart Limits (R-Charts) 291 Using Mean and Range Charts 292 Control Charts for Attributes 294 Managerial Issues and Control Charts 297 Process Capability 298 Process Capability Ratio (Cp) 298 Process Capability Index (Cpk) 299 Acceptance Sampling 300 Operating Characteristic Curve 301 Average Outgoing Quality 302 Summary 303 Key Terms 303 Discussion Questions 303 Using Software for SPC 304 Solved Problems 305 Problems 307 CASE STUDIES 312 Cecil Rice Export, Alexandria, Egypt 312 Frito-Lay’s Quality-Controlled Potato Chips Video Case 313 Farm to Fork: Quality at Darden Restaurants Video Case 314 Endnotes 314 Rapid Review 315 Self Test 316 Chapter 7 Process Strategy 317 GLOBAL COMPANY PROFILE: HARLEY-DAVIDSON 318 Four Process Strategies 320 Process Focus 320 Repetitive Focus 321 Product Focus 322 Mass Customization Focus 322 Process Comparison 324 Selection of Equipment 326 Process Analysis and Design 326 Flowchart 327 Time-Function Mapping 327 Process Charts 327 Value-Stream Mapping 328 Service Blueprinting 330 Special Considerations for Service Process Design 331 Production Technology 332 Machine Technology 332 Automatic Identification Systems (AISs) and RFID 333 Process Control 333 Vision Systems 334 Robots 334 Automated Storage and Retrieval Systems (ASRSs) 334 Automated Guided Vehicles (AGVs) 334 Flexible Manufacturing Systems (FMSs) 335 Computer-Integrated Manufacturing (CIM) 335 Technology in Services 336 Process Redesign 336 Summary 337 Key Terms 337 Ethical Dilemma 338 Discussion Questions 338 Solved Problem 338 Problems 339 CASE STUDIES 340 Rochester Manufacturing’s Process Decision 340 Process Strategy at Wheeled Coach Video Case 340 Alaska Airlines: 20-Minute Baggage Process— Guaranteed! Video Case 341 Process Analysis at Arnold Palmer Hospital Video Case 342 Endnotes 342 Rapid Review 343 Self Test 344 Supplement 7 Capacity and Constraint Management 345 Capacity 346 Design and Effective Capacity 347 TABLE OF CONTENTS 15 Capacity and Strategy 349 Capacity Considerations 349 Managing Demand 350 Service-Sector Demand and Capacity Management 351 Bottleneck Analysis and the Theory of Constraints 352 Theory of Constraints 355 Bottleneck Management 355 Break-Even Analysis 356 Single-Product Case 357 Multiproduct Case 358 Reducing Risk with Incremental Changes 360 Applying Expected Monetary Value (EMV) to Capacity Decisions 361 Applying Investment Analysis to Strategy-Driven Investments 362 Investment, Variable Cost, and Cash Flow 362 Net Present Value 362 Summary 364 Key Terms 365 Discussion Questions 365 Using Software for Break-Even Analysis 365 Solved Problems 366 Problems 368 CASE STUDY 371 Capacity Planning at Arnold Palmer Hospital Video Case 371 Endnote 372 Rapid Review 373 Self Test 374 Chapter 8 Location Strategies 375 GLOBAL COMPANY PROFILE: FEDEX 376 The Strategic Importance of Location 378 Factors That Affect Location Decisions 379 Labor Productivity 380 Exchange Rates and Currency Risk 380 Costs 380 Political Risk, Values, and Culture 381 Proximity to Markets 381 Proximity to Suppliers 382 Proximity to Competitors (Clustering) 382 Methods of Evaluating Location Alternatives 382 The Factor-Rating Method 383 Locational Cost-Volume Analysis 384 Center-of-Gravity Method 386 Transportation Model 387 Service Location Strategy 388 Geographic Information Systems 389 Summary 391 Key Terms 391 Ethical Dilemma 392 Discussion Questions 392 Using Software to Solve Location Problems 392 Solved Problems 393 Problems 395 CASE STUDIES 400 Finding a Location for Electronics Component Manufacturing in Asia 400 Locating the Next Red Lobster Restaurant Video Case 400 Where to Place the Hard Rock Cafe Video Case 401 Endnote 402 Rapid Review 403 Self Test 404 Chapter 9 Layout Strategies 405 GLOBAL COMPANY PROFILE: MCDONALD S 406 The Strategic Importance of Layout Decisions 408 Types of Layout 408 Office Layout 409 Retail Layout 410 Servicescapes 413 Warehouse and Storage Layouts 413 Cross-Docking 414 Random Stocking 415 Customizing 415 Fixed-Position Layout 415 Process-Oriented Layout 416 Computer Software for Process-Oriented Layouts 420 Work Cells 421 Requirements of Work Cells 421 Staffing and Balancing Work Cells 422 The Focused Work Center and the Focused Factory 424 Repetitive and Product-Oriented Layout 424 Assembly-Line Balancing 425 Summary 430 Key Terms 430 Ethical Dilemma 430 Discussion Questions 430 Using Software to Solve Layout Problems 431 Solved Problems 431 Problems 434 CASE STUDIES 440 Reebok Royal CL Production Line in Vietnam 440 Laying Out Arnold Palmer Hospital’s New Facility Video Case 440 Facility Layout at Wheeled Coach Video Case 442 Endnotes 442 16 TABLE OF CONTENTS Rapid Review 443 Self Test 444 Chapter 10 Human Resources, Job Design, and Work Measurement 445 GLOBAL COMPANY PROFILE: RUSTY WALLACE’S NASCAR RACING TEAM 446 Human Resource Strategy for Competitive Advantage 448 Constraints on Human Resource Strategy 448 Labor Planning 449 Employment-Stability Policies 449 Work Schedules 449 Job Classifications and Work Rules 450 Job Design 450 Labor Specialization 450 Job Expansion 451 Psychological Components of Job Design 451 Self-Directed Teams 452 Motivation and Incentive Systems 453 Ergonomics and the Work Environment 453 Methods Analysis 455 The Visual Workplace 458 Labor Standards 458 Historical Experience 459 Time Studies 459 Predetermined Time Standards 463 Work Sampling 465 Ethics 468 Summary 468 Key Terms 468 Ethical Dilemma 469 Discussion Questions 469 Solved Problems 469 Problems 471 CASE STUDIES 475 Jackson Manufacturing Company 475 The “People Focus: Human Resources at Alaska Airlines Video Case 475 Hard Rock’s Human Resource Strategy Video Case 476 Endnotes 476 Rapid Review 477 Self Test 478 PART THREE Managing Operations Chapter 11 Supply Chain Management 479 GLOBAL COMPANY PROFILE: DARDEN RESTAURANTS 480 The Supply Chain’s Strategic Importance 482 Sourcing Issues: Make-or-Buy and Outsourcing 484 Make-or-Buy Decisions 485 Outsourcing 485 Six Sourcing Strategies 485 Many Suppliers 485 Few Suppliers 485 Vertical Integration 486 Joint Ventures 486 Keiretsu Networks 486 Virtual Companies 487 Supply Chain Risk 487 Risks and Mitigation Tactics 488 Security and JIT 489 Managing the Integrated Supply Chain 489 Issues in Managing the Integrated Supply Chain 489 Opportunities in Managing the Integrated Supply Chain 490 Building the Supply Base 492 Supplier Evaluation 492 Supplier Development 492 Negotiations 493 479 Contracting 493 Centralized Purchasing 493 E-Procurement 494 Logistics Management 494 Shipping Systems 494 Warehousing 495 Third-Party Logistics (3PL) 496 Distribution Management 497 Ethics and Sustainable Supply Chain Management 498 Supply Chain Management Ethics 498 Establishing Sustainability in Supply Chains 498 Measuring Supply Chain Performance 499 Assets Committed to Inventory 499 Benchmarking the Supply Chain 501 The SCOR Model 501 Summary 502 Key Terms 503 Ethical Dilemma 503 Discussion Questions 503 Solved Problems 503 Problems 504 CASE STUDIES 505 Darden’s Global Supply Chains Video Case 505 TABLE OF CONTENTS 17 Supply Chain Management at Regal Marine Video Case 505 Arnold Palmer Hospital’s Supply Chain Video Case 506 Endnote 506 Rapid Review 507 Self Test 508 Supplement 11 Supply Chain Management Analytics 509 Techniques for Evaluating Supply Chains 510 Evaluating Disaster Risk in the Supply Chain 510 Managing the Bullwhip Effect 512 A Bullwhip Effect Measure 513 Supplier Selection Analysis 514 Transportation Mode Analysis 515 Warehouse Storage 516 Summary 517 Discussion Questions 518 Solved Problems 518 Problems 520 Rapid Review 523 Self Test 524 Chapter 12 Inventory Management 525 GLOBAL COMPANY PROFILE: AMAZON.COM 526 The Importance of Inventory 528 Functions of Inventory 528 Types of Inventory 528 Managing Inventory 529 ABC Analysis 529 Record Accuracy 531 Cycle Counting 531 Control of Service Inventories 532 Inventory Models 533 Independent vs. Dependent Demand 533 Holding, Ordering, and Setup Costs 533 Inventory Models for Independent Demand 534 The Basic Economic Order Quantity (EOQ) Model 534 Minimizing Costs 535 Reorder Points 539 Production Order Quantity Model 540 Quantity Discount Models 543 Probabilistic Models and Safety Stock 546 Other Probabilistic Models 549 Single-Period Model 551 Fixed-Period (P) Systems 552 Summary 553 Key Terms 553 Ethical Dilemma 553 Discussion Questions 553 Using Software to Solve Inventory Problems 554 Solved Problems 555 Problems 558 CASE STUDIES 562 AGA-Fano Gas 562 Parker Hi-Fi Systems 563 Managing Inventory at Frito-Lay Video Case 563 Inventory Control at Wheeled Coach Video Case 564 Endnotes 564 Rapid Review 565 Self Test 566 Chapter 13 Aggregate Planning and S 0P 567 GLOBAL COMPANY PROFILE: FRITO-LAY 568 The Planning Process 570 Sales and Operations Planning 571 The Nature of Aggregate Planning 572 Aggregate Planning Strategies 573 Capacity Options 573 Demand Options 574 Mixing Options to Develop a Plan 575 Methods for Aggregate Planning 576 Graphical Methods 576 Mathematical Approaches 581 Aggregate Planning in Services 583 Restaurants 584 Hospitals 584 National Chains of Small Service Firms 584 Miscellaneous Services 584 Airline Industry 585 Revenue Management 585 Summary 588 Key Terms 588 Ethical Dilemma 589 Discussion Questions 589 Using Software for Aggregate Planning 590 Solved Problems 592 Problems 593 CASE STUDIES 597 Andrew-Carter, Inc. 597 Using Revenue Management to Set Orlando Magic Ticket Prices Video Case 598 Endnote 598 Rapid Review 599 Self Test 600 Chapter 14 Material Requirements Planning (MRP) and ERP 601 GLOBAL COMPANY PROFILE: WHEELED COACH 602 Dependent Demand 604 18 TABLE OF CONTENTS Dependent Inventory Model Requirements 604 Master Production Schedule 605 Bills of Material 606 Accurate Inventory Records 608 Purchase Orders Outstanding 608 Lead Times for Components 608 MRP Structure 609 MRP Management 613 MRP Dynamics 613 MRP Limitations 613 Lot-Sizing Techniques 614 Extensions of MRP 618 Material Requirements Planning II (MRP II) 618 Closed-Loop MRP 619 Capacity Planning 619 MRP in Services 621 Distribution Resource Planning (DRP) 622 Enterprise Resource Planning (ERP) 622 ERP in the Service Sector 625 Summary 625 Key Terms 625 Ethical Dilemma 625 Discussion Questions 626 Using Software to Solve MRP Problems 626 Solved Problems 627 Problems 630 CASE STUDIES 633 When 18,500 Orlando Magic Fans Come to Dinner Video Case 633 MRP at Wheeled Coach Video Case 634 Endnotes 634 Rapid Review 635 Self Test 636 Chapter 15 Short-Term Scheduling 637 GLOBAL COMPANY PROFILE: ALASKA AIRLINES 638 The Importance of Short-Term Scheduling 640 Scheduling Issues 640 Forward and Backward Scheduling 641 Finite and Infinite Loading 642 Scheduling Criteria 642 Scheduling Process-Focused Facilities 643 Loading Jobs 643 Input-Output Control 644 Gantt Charts 645 Assignment Method 646 Sequencing Jobs 649 Priority Rules for Sequencing Jobs 649 Critical Ratio 652 Sequencing N Jobs on Two Machines: Johnson’s Rule 653 Limitations of Rule-Based Sequencing Systems 654 Finite Capacity Scheduling (FCS) 655 Scheduling Services 656 Scheduling Service Employees with Cyclical Scheduling 658 Summary 659 Key Terms 659 Ethical Dilemma 659 Discussion Questions 660 Using Software for Short-Term Scheduling 660 Solved Problems 662 Problems 665 CASE STUDIES 668 Old Oregon Wood Store 668 From the Eagles to the Magic: Converting the Amway Center Video Case 669 Scheduling at Hard Rock Cafe Video Case 670 Endnotes 670 Rapid Review 671 Self Test 672 Chapter 16 Lean Operations 673 GLOBAL COMPANY PROFILE: TOYOTA MOTOR CORPORATION 674 Lean Operations 676 Eliminate l/l/asfe 676 Remove Variability 677 Improve Throughput 678 Lean and Just-in-Time 678 Supplier Partnerships 678 Lean Layout 680 Lean Inventory 681 Lean Scheduling 684 Lean Quality 687 Lean and the Toyota Production System 687 Continuous Improvement 687 Respect for People 68 7 Processes and Standard Work Practice 688 Lean Organizations 688 Building a Lean Organization 688 Lean Sustainability 690 Lean in Services 690 Summary 691 Key Terms 691 Ethical Dilemma 691 Discussion Questions 691 Solved Problem 691 Problems 692 TABLE OF CONTENTS 19 CASE STUDIES 693 Lean Operations at Alaska Airlines Video Case 693 JIT at Arnold Palmer Hospital Video Case 694 Endnote 694 Rapid Review 695 Self Test 696 Chapter 17 Maintenance and Reliability 697 GLOBAL COMPANY PROFILE: ORLANDO UTILITIES COMMISSION 698 The Strategic Importance of Maintenance and Reliability 700 Reliability 701 System Reliability 701 Providing Redundancy 703 Maintenance 705 PART FOUR Business Analytics Modules Module A Decision-Making Tools 715 The Decision Process in Operations 716 Fundamentals of Decision Making 717 Decision Tables 718 Types of Decision-Making Environments 719 Decision Making Under Uncertainty 719 Decision Making Under Risk 720 Decision Making Under Certainty 721 Expected Value of Perfect Information (EVPI) 721 Decision Trees 722 A More Complex Decision Tree 724 The Poker Decision Process 726 Summary 727 Key Terms 727 Discussion Questions 727 Using Software for Decision Models 727 Solved Problems 729 Problems 730 CASE STUDY 734 Paper Mills 734 Endnote 734 Rapid Review 735 Self Test 736 Module B Linear Programming 737 Why Use Linear Programming? 738 Requirements of a Linear Programming Problem 739 Formulating Linear Programming Problems 739 Glickman Electronics Example 739 Graphical Solution to a Linear Programming Problem 740 Implementing Preventive Maintenance 705 Increasing Repair Capabilities 708 Autonomous Maintenance 708 Total Productive Maintenance 709 Summary 709 Key Terms 709 Ethical Dilemma 709 Discussion Questions 709 Using Software to Solve Reliability Problems 710 Solved Problems 710 Problems 710 CASE STUDY 712 Maintenance Drives Profits at Frito-Lay Video Case 712 Rapid Review 713 Self Test 714 ...................................715 Graphical Representation of Constraints 740 Iso-Profit Line Solution Method 741 Corner-Point Solution Method 743 Sensitivity Analysis 743 Sensitivity Report 744 Changes in the Resources or Right-Hand-Side Values 744 Changes in the Objective Function Coefficient 745 Solving Minimization Problems 746 Linear Programming Applications 748 Production-Mix Example 748 Diet Problem Example 749 Labor Scheduling Example 750 The Simplex Method of LP 751 Integer and Binary Variables 751 Creating Integer and Binary Variables 751 Linear Programming Applications with Binary Variables 752 A Fixed-Charge Integer Programming Problem 753 Summary 754 Key Terms 754 Discussion Questions 754 Using Software to Solve LP Problems 754 Solved Problems 756 Problems 758 CASE STUDIES 763 Garden Carpentry 763 Scheduling Challenges at Alaska Airlines Video Case 764 Endnotes 764 Rapid Review 765 Self Test 766 20 TABLE OF CONTENTS Module C Transportation Models 767 Transportation Modeling 768 Developing an Initial Solution 770 The Northwest-Corner Rule 770 The Intuitive Lowest-Cost Method 771 The Stepping-Stone Method 772 Special Issues in Modeling 775 Demand Not Equal to Supply 775 Degeneracy 775 Summary 776 Key Terms 776 Discussion Questions 776 Using Software to Solve Transportation Problems 776 Solved Problems 778 Problems 779 CASE STUDY 781 Custom Vans, Inc. 781 Rapid Review 783 Self Test 784 Module D Waiting-Line Models 785 Queuing Theory 786 Characteristics of a Waiting-Line System 787 Arrival Characteristics 787 Waiting-Line Characteristics 788 Service Characteristics 789 Measuring a Queue’s Performance 790 Queuing Costs 791 The Variety of Queuing Models 792 Model A (MlMU): Single-Server Queuing Model with Poisson Arrivals and Exponential Sen/ice Times 792 Model B (M/M/S): Multiple-Server Queuing Model 795 Model C (M/D/1): Constant-Service-Time Model 800 Little’s Law 801 Model D (MlMU with Finite Source): Finite-Population Model 801 Other Queuing Approaches 803 Summary 803 Key Terms 803 Discussion Questions 803 Using Software to Solve Queuing Problems 804 Solved Problems 804 Problems 806 CASE STUDIES 809 New England Foundry 809 The Winter Park Hotel 810 Endnotes 810 Rapid Review 811 Self Test 812 Module E Learning Curves 813 What Is a Learning Curve? 814 Learning Curves in Services and Manufacturing 815 Applying the Learning Curve 816 Doubling Approach 816 Formula Approach 817 Learning-Curve Table Approach 817 Strategic Implications of Learning Curves 820 Limitations of Learning Curves 821 Summary 821 Key Term 821 Discussion Questions 821 Using Software for Learning Curves 822 Solved Problems 822 Problems 823 CASE STUDY 825 SMT’s Negotiation with IBM 825 Endnote 826 Rapid Review 827 Self Test 828 Module F Simulation 829 What Is Simulation? 830 Advantages and Disadvantages of Simulation 831 Monte Carlo Simulation 832 Simulation with Two Decision Variables: An Inventory Example 835 Summary 837 Key Terms 837 Discussion Questions 837 Using Software in Simulation 838 Solved Problems 839 Problems 840 CASE STUDY 843 Swedish Bank 843 Endnote 844 Rapid Review 845 Self Test 846 Appendixes 847 Bibliography 873 Name Index 881 General Index 887 TABLE OF CONTENTS 21 ONLINE TUTORIALS 1. Statistical Tools for Managers T1 -1 Discrete Probability Distributions T1-2 Expected Value of a Discrete Probability Distribution T1-3 Variance of a Discrete Probability Distribution T1 -3 Continuous Probability Distributions T1-4 The Normal Distribution T1-4 Summary T1-7 Key Terms T1-7 Discussion Questions T1-7 Problems T1-7 Bibliography T1-7 2. Acceptance Sampling T2-1 Sampling Plans T2-2 Single Sampling T2-2 Double Sampling T2-2 Sequential Sampling T2-2 Operating Characteristic (OC) Curves T2-2 Producer’s and Consumer’s Risk T2-3 Average Outgoing Quality T2-5 Summary T2-6 Key Terms T2-6 Solved Problem T2-7 Discussion Questions T2-7 Problems T2-7 3. The Simplex Method of Linear Programming T3-1 Converting the Constraints to Equations T3-2 Setting Up the First Simplex Tableau T3-2 Simplex Solution Procedures T3-4 Summary of Simplex Steps for Maximization Problems T3-6 Artificial and Surplus Variables T3-7 Solving Minimization Problems T3-7 Summary T3-8 Key Terms T3-8 Solved Problem T3-8 Discussion Questions T3-8 Problems T3-9 4. The MODI and VAM Methods of Solving Transportation Problems T4-1 MODI Method T4-2 How to Use the MODI Method T4-2 Solving the Arizona Plumbing Problem with MODI T4-2 Vogel’s Approximation Method: Another Way to Find an Initial Solution T4-4 Discussion Questions T4-8 Problems T4-8 5. Vehicle Routing and Scheduling T5-1 Introduction T5-2 Service Delivery Example: Meals-for-ME T5-2 Objectives of Routing and Scheduling Problems T5-2 Characteristics of Routing and Scheduling Problems T5-3 Classifying Pouting and Scheduling Problems T5-3 Solving Routing and Scheduling Problems T5-4 Routing Service Vehicles T5-5 The Traveling Salesman Problem T5-5 Multiple Traveling Salesman Problem T5-8 The Vehicle Routing Problem T5-9 Cluster First, Route Second Approach T5-10 Scheduling Service Vehicles T5-11 The Concurrent Scheduler Approach T5-13 Other Routing and Scheduling Problems T5-13 Summary T5-14 Key Terms T5-15 Discussion Questions T5-15 Problems T5-15 Case Study: Routing and Scheduling of Phlebotomists T5-17 Bibliography T5-17
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indexdate	2024-12-20T17:36:00Z
institution	BVB
isbn	9781292148632
language	English
oai_aleph_id	oai:aleph.bib-bvb.de:BVB01-028839446
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physical	907 Seiten Illustrationen
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spellingShingle	Heizer, Jay H. 1935- Render, Barry 1946- Munson, Chuck Operations management sustainability and supply chain management Business logistics Production management Produktion (DE-588)4047347-8 gnd Management (DE-588)4037278-9 gnd Operations Management (DE-588)4549167-7 gnd
subject_GND	(DE-588)4047347-8 (DE-588)4037278-9 (DE-588)4549167-7 (DE-588)4123623-3
title	Operations management sustainability and supply chain management
title_auth	Operations management sustainability and supply chain management
title_exact_search	Operations management sustainability and supply chain management
title_full	Operations management sustainability and supply chain management Jay Heizer ; Barry Render ; Chuck Munson
title_fullStr	Operations management sustainability and supply chain management Jay Heizer ; Barry Render ; Chuck Munson
title_full_unstemmed	Operations management sustainability and supply chain management Jay Heizer ; Barry Render ; Chuck Munson
title_short	Operations management
title_sort	operations management sustainability and supply chain management
title_sub	sustainability and supply chain management
topic	Business logistics Production management Produktion (DE-588)4047347-8 gnd Management (DE-588)4037278-9 gnd Operations Management (DE-588)4549167-7 gnd
topic_facet	Business logistics Production management Produktion Management Operations Management Lehrbuch
url	http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028839446&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
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