Gespeichert in:
| Titel: | The client-consultant relationship in professional business service firms |
|---|---|
| Von: |
Natalia Nikolova
|
| Person: |
Nikolova, Natalia
Verfasser aut |
| Hauptverfasser: | |
| Format: | Abschlussarbeit Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
Wiesbaden, Germany
Springer Gabler
[2019]
|
| Schriftenreihe: | Edition KWV
|
| Schlagworte: | |
| Online-Zugang: | http://deposit.dnb.de/cgi-bin/dokserv?id=7267522ea523440ab6d6a5f52778a71b&prov=M&dok_var=1&dok_ext=htm http://www.springer.com/ http://d-nb.info/1168981662/04 http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=032041971&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Beschreibung: | XIV, 318 Seiten 24 cm, 571 g |
| ISBN: | 9783658243753 3658243759 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV046630426 | ||
| 003 | DE-604 | ||
| 005 | 20200408 | ||
| 007 | t| | ||
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| 020 | |a 3658243759 |9 3-658-24375-9 | ||
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| 100 | 1 | |a Nikolova, Natalia |e Verfasser |0 (DE-588)1202614744 |4 aut | |
| 245 | 1 | 0 | |a The client-consultant relationship in professional business service firms |c Natalia Nikolova |
| 264 | 1 | |a Wiesbaden, Germany |b Springer Gabler |c [2019] | |
| 300 | |a XIV, 318 Seiten |c 24 cm, 571 g | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a Edition KWV | |
| 502 | |b Dissertation |c Universität Köln |d 2006 | ||
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| 653 | |a Paperback / softback | ||
| 653 | |a BUS070080 | ||
| 653 | |a KNS | ||
| 653 | |a Client-Consultant Relationship | ||
| 653 | |a Professional Business Service Firms | ||
| 653 | |a consulting project | ||
| 653 | |a model | ||
| 653 | |a structural relations | ||
| 653 | |a C | ||
| 653 | |a SC527020: Services | ||
| 653 | |a SUCO41170: Economics and Finance | ||
| 653 | |a BUS070080 | ||
| 653 | |a KNS | ||
| 653 | |a 1786: Hardcover, Softcover / Wirtschaft/Einzelne Wirtschaftszweige, Branchen | ||
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Datensatz im Suchindex
| _version_ | 1819304233580625920 |
|---|---|
| adam_text | CONTENTS
A.
I
NTRODUCTION
.................................................................................
1
I.
PROBLEM
AND
AIM
..............................................................................................
1
IL
STRUCTURE
AND
CONTENTS
...................................................................................
9
B.
C
ONCEPTUAL
FOUNDATIONS
............................................................
12
I.
DEFINITIONS
AND
CONCEPTS
.................................................................................
12
1.
PROFESSIONAL
BUSINESS
SERVICES
...........................................................................
12
1.1
NORM-ORIENTED
APPROACH
.................................................................................
14
1.2
STRUCTURE-ORIENTED
APPROACH
.............................................................................
15
1.3
PRAGMATIC
APPROACH
..........................................................................................
16
1.4
WORK
-
OR
KNOWLEDGE-ORIENTED
APPROACH
.........................................................
19
2.
MANAGEMENT
CONSULTING
....................................................................................
24
2.1
MANAGEMENT
CONSULTING
*
STATUS
AS
A
PROFESSION
..............................................
25
2.2
ATTRIBUTES
OF
MANAGEMENT
CONSULTING
SERVICES
................................................
27
2.2.1
TEMPORARY
SERVICE
................................................................................................
27
2.2.2
HIGH
DEGREE
OF
PERSONAL
JUDGMENT
BY
THE
SERVICE
PROVIDER
...............................
28
2.2.3
HIGH
INTENSITY
OF
INTERACTION
................................................................................
29
2.2.4
HIGH
INTANGIBILITY
OF
SERVICES
..............................................................................
30
2.2.5
A
CRITICAL
DISCUSSION
OF
THE
ATTRIBUTES
OF
CONSULTING
SERVICES
............................
31
2.3
CONSULTING
SUCCESS
...........................................................................................
32
3.
SUMMARY
............................................................................................................
33
II.
A
SYSTEMIC
FRAMEWORK
FOR
THE
ANALYSIS
OF
CLIENT-CONSULTANT
RELATIONSHIPS
......................................................................................................
34
1.
A
SYSTEMIC
PERSPECTIVE
OF
CLIENT-CONSULTANT
TEAMS
..........................................
35
2.
ATTRIBUTES
OF
CLIENTS
AND
CONSULTANTS
...............................................................
39
2.1
COGNITIVE
ATTRIBUTES
.........................................................................................
39
2.2
MOTIVATIONAL
ATTRIBUTES
.....................................................................................
43
2.3
INTERACTIVE
ATTRIBUTES
........................................................................................
44
3.
(IMMEDIATE)
ENVIRONMENT
/
CONTEXT
OF
PROJECT
ASSIGNMENTS
.........................
46
3.1
A
GENERAL
PROBLEM
TYPOLOGY
..........................................................................
47
X
3.1.1
EXACT
AND
INEXACT
PROBLEMS
.................................................................................
47
3.1.2
ROUTINE
AND
INNOVATIVE
PROBLEMS
........................................................................
48
3.2
A
PROBLEM
TYPOLOGY
OF
CLIENT-CONSULTANT
PROJECTS
...........................................
49
3.2.1
SIMPLE
ROUTINE
/
LOW
INTERACTION
/
EFFICIENCY
PROBLEMS
.......................................
50
3.2.2
COMPLEX
ROUTINE
/
MODERATE-INTERACTION
/
EXPERIENCE
PROBLEMS
........................
51
3.2.3
INNOVATIVE
/
HIGH-INTERACTION
/
CREATIVITY
PROBLEMS
.............................................
53
3.3
TRENDS
WITHIN
THE
IMMEDIATE
ENVIRONMENT
......................................................
54
3.4
ORGANIZATIONAL
FIELD
OF
MANAGEMENT
KNOWLEDGE
PRODUCTION
AND
DISSEMINATION
............................................................................................
56
3.4.1
CONSULTING
COMPANIES
...........................................................................................
57
3.4.2
CLIENT
ORGANIZATIONS
..............................................................................................
58
3.4.3
BUSINESS
SCHOOLS
...................................................................................................
59
3.4.4
PUBLISHING
COMPANIES
..........................................................................................
60
4.
STRUCTURAL
RELATIONS
............................................................................................
61
4.1
CULTURAL
RELATIONS
..............................................................................................
61
4.1.1
THE
COUPLING
OF
CULTURAL
AND
ECONOMIC
RELATIONS
................................................
61
4.1.2
TASK-SPECIFIC
AND
TASK-RELATED
KNOWLEDGE
..........................................................
62
4.1.3
CULTURAL
RELATIONS:
THEORETICAL
CONCEPTIONS
OF
KNOWLEDGE
..................................
64
4.2
ECONOMIC
RELATIONS
...........................................................................................
69
4.3
POLITICAL
RELATIONS
..............................................................................................
73
4.3.1
FORMAL
POLITICAL
STRUCTURE
.....................................................................................
73
4.3.2
TYPES
OF
POLITICAL
RELATIONS
...................................................................................
74
4.3.3
POWER
RELATIONS:
THEORETICAL
CONCEPTIONS
OF
POWER
.............................................
76
4.4
SOCIAL
MECHANISMS
FOR
INTEGRATING
AND
COORDINATING
OF
CULTURAL
PRODUCTION
.......................................................................................
85
4.5
RELATIONS
WITH
THE
ENVIRONMENT
.......................................................................
91
5.
SUMMARY
.............................................................................................................
92
C.
E
STABLISHED
MODELS
OF
THE
CLIENT
-
CONSULTANT
INTERACTION
.......................................................................................................
94
I.
INTRODUCTION
......................................................................................................
94
II.
THE
EXPERT
MODEL
..............................................................................................
96
1.
INTRODUCTION
........................................................................................................
96
2.
CONTEXT
................................................................................................................
97
3.
CULTURAL
RELATIONS
...............................................................................................
98
XI
3.1
NATURE
OF
KNOWLEDGE
.......................................................................................
98
3.2
KNOWLEDGE
TRANSFER
AND
CREATION
.....................................................................
99
4.
POWER
RELATIONS
.................................................................................................
102
5.
NATURE
OF
PROFESSIONAL
BUSINESS
SERVICES
.......................................................
102
6.
ATTRIBUTES
OF
CLIENTS
AND
CONSULTANTS
.............................................................
103
7.
DISCUSSION
..........................................................................................................
105
7.1
CONTRIBUTIONS
..................................................................................................
105
7.2
SHORTCOMINGS
..................................................................................................
106
8.
SUMMARY
...........................................................................................................
117
III.
THE
REFLECTIVE
PRACTITIONER
MODEL
..............................................................
118
1.
INTRODUCTION
......................................................................................................
118
2.
CONTEXT
...............................................................................................................
118
3.
CULTURAL
RELATIONS
.....................................................................
119
3.1
NATURE
OF
KNOWLEDGE
.....................................................................................
119
3.2
KNOWLEDGE
TRANSFER
AND
CREATION
...................................................................
122
4.
POWER
RELATIONS
................................................................................................
124
5.
NATURE
OF
PROFESSIONAL
BUSINESS
SERVICES
........................................................
125
6.
ATTRIBUTES
OF
CLIENTS
AND
CONSULTANTS
..............................................................
126
7.
DISCUSSION
.........................................................................................................
127
7.1
CONTRIBUTIONS
.................................................................................................
127
7.2
SHORTCOMINGS
.................................................................................................
127
8.
SUMMARY
..........................................................................................................
130
IV.
THE
CRITICAL
MODEL
.........................................................................................
131
1.
INTRODUCTION
.....................................................................................................
131
2.
CONTEXT
..............................................................................................................
132
3.
CULTURAL
RELATIONS
.............................................................................................
133
3.1
NATURE
OF
KNOWLEDGE
......................................................................................
133
3.2
KNOWLEDGE
TRANSFER
AND
CREATION
....................................................................
134
4.
POWER
RELATIONS
................................................................................................
135
5.
NATURE
OF
PROFESSIONAL
BUSINESS
SERVICES
........................................................
138
XII
6.
ATTRIBUTES
OF
CLIENTS
AND
CONSULTANTS
..............................................................
138
7.
DISCUSSION
..........................................................................................................
140
7.1
CONTRIBUTIONS
..................................................................................................
140
7.2
SHORTCOMINGS
..................................................................................................
142
8.
SUMMARY
...........................................................................................................
147
D.
T
OWARDS
AN
INTERPRETIVE
MODEL
OF
THE
CLIENT
CONSULTANT
INTERACTION
.......................................................................
149
I.
INTRODUCTION
....................................................................................................
149
II.
CONTEXT
.............................................................................................................
158
III.
CULTURAL
RELATIONS
...........................................................................................163
1.
NATURE
OF
KNOWLEDGE
........................................................................................
163
1.1
COGNITION,
LEARNING,
AND
KNOWLEDGE
..............................................................
163
1.2
SCHEMES
AND
MEANING
....................................................................................
165
1.2.1
SCHEMES
...............................................................................................................
165
1.2.2
MEANING
..............................................................................................................
167
1.2.3
INTERPRETING
..........................................................................................................
168
2.
INTERPRETIVE
COMMUNITIES
................................................................................
170
2.1
INTRODUCTION
....................................................................................................
170
2.2
ORIGIN
AND
NATURE
OF
INTERPRETIVE
COMMUNITIES
.............................................
171
2.3
RELATIONS
BETWEEN
INTERPRETIVE
COMMUNITIES
.................................................
173
2.4
INTERPRETIVE
COMMUNITIES
VERSUS
COMMUNITIES
OF
PRACTICE
OR
THE
MISSING
LINK
TO
COGNITION
AND
POWER
........................................................
174
2.5
DRIVING
FORCES
OF
DIFFERENT
INTERPRETIVE
COMMUNITIES
...................................
177
2.6
ORGANIZATIONS
AS
COMMUNITIES
OF
INTERPRETIVE
COMMUNITIES
.........................
179
2.7
MANAGEMENT
OF
INTERPRETIVE
COMMUNITIES
AT
MCKINSEY
...............................
181
2.8
INTERPRETIVE
DIVERSITY:
SOME
IMPLICATIONS
.......................................................
184
3.
KNOWLEDGE
TRANSFER
AND
CREATION
....................................................................
186
3.1
CLIENT-CONSULTANT
TEAM
AS
A
COMMUNITY
OF
INTERPRETIVE
COMMUNITIES
...........
186
3.2
SHARED
TASK-SPECIFIC
KNOWLEDGE
.....................................................................
188
3.3
SHARED
TASK-RELATED
KNOWLEDGE
.......................................................................
190
XIII
3.4
A
MODEL
FOR
EXPLAINING
THE
ROLE
OF
SHARED
TASK-RELATED
KNOWLEDGE
FOR
TEAM
PERFORMANCE
.....................................................................................
190
3.5
KNOWLEDGE
TRANSFER
........................................................................................
194
3.6
KNOWLEDGE
CREATION
......................................................................................
201
3.6.1
KNOWLEDGE
CREATION
AS
A
COGNITIVE
ACTIVITY
......................................................
201
3.6.2
KNOWLEDGE
CREATION
IN
CLIENT-CONSULTANT
TEAMS
................................................
203
3.7
THE
ROLE
OF
LONG-TERM
SOCIAL
RELATIONSHIPS
.....................................................
207
3.8
MECHANISMS
FOR
KNOWLEDGE
TRANSFER
AND
CREATION
.........................................
208
3.8.1
BOUNDARY
OBJECTS
................................................................................................209
3.8.2
RATIONAL
REASONING
..............................................................................................
215
3.8.3
NARRATIVES
............................................................................................................
217
3.8.4
BROKERING
............................................................................................................
220
3.8.5
OTHER
MECHANISMS
..............................................................................................
222
3.9
SUMMARY
........................................................................................................
224
IV.
POWER
RELATIONS
...............................................................................................
227
1.
INTRODUCTION
.....................................................................................................
227
2.
POWER,
RATIONALITY
AND
THE
*
IDEAL
SPEECH
SITUATION
*
......................................
230
3.
NATURE
OF
POWER
...............................................................................................
233
4.
TYPES
OF
POWER
.................................................................................................
236
4.1
POSITIONAL
POWER
...........................................................................................
236
4.2
RHETORICAL
POWER
............................................................................................
237
5.
POWER
WITHIN
THE
CLIENT-CONSULTANT
TEAM
.......................................................
240
6.
INTERPRETIVE
DOMINANCE
...................................................................................
245
6.1
CALLON
*
S
FOUR
MOMENTS
OF
TRANSLATION
..........................................................
245
6.1.1
PROBLEM
FORMULATION
..........................................................................................
246
6.1.2
INTERESSEMENT
......................................................................................................249
6.1.3
ENROLMENT
...........................................................................................................
250
6.1.4
MOBILISATION
OF
ALLIES
.........................................................................................
250
6.2
THE
OUTCOMES
OF
INTERPRETIVE
DOMINANCE
......................................................
252
6.3
INTERPRETIVE
DOMINANCE
AS
A
CONTESTED
PROCESS
..............................................
253
6.4
A
SOCIO-COGNITIVE
MODEL
OF
THE
EMERGENCE
OF
CONSULTING
*
FADS
*
................
254
6.5
SYMBOLIC
RESOURCES
AS
TOOLS
FOR
INTERPRETIVE
DOMINANCE
..............................
256
7.
POWER
WITHIN
ONE
INTERPRETIVE
COMMUNITY
....................................................
257
XIV
V.
NATURE
OF
PROFESSIONAL
BUSINESS
SERVICES
..................................................
258
VI.
A
TYPOLOGY
OF
CLIENT-CONSULTANT
RELATIONSHIPS
..........................................
261
1.
EXPERT
*
CONSULTING
*
.........................................................................................
263
1.1
NATURE
OF
PROBLEM-SOLVING
PROCESS
AND
PROBLEM
SOLUTIONS
...........................
264
1.2
POWER
RELATIONS
...............................................................................................
265
1.3
ATTRIBUTES
OF
CONSULTANTS
.................................................................................
265
1.4
SHORTCOMINGS
..................................................................................................
266
2.
CONFIRMATORY
CONSULTING
.................................................................................
268
2.1
NATURE
OF
PROBLEM-SOLVING
PROCESS
AND
PROBLEM
SOLUTIONS
...........................
268
2.2
POWER
RELATIONS
...............................................................................................
270
2.3
ATTRIBUTES
OF
CLIENTS
AND
CONSULTANTS
.............................................................
271
3.
DISTURBING
CONSULTING
.......................................................................................
272
3.1
NATURE
OF
PROBLEM-SOLVING
PROCESS
AND
PROBLEM
SOLUTIONS
...........................
272
3.2
POWER
RELATIONS
...............................................................................................
274
3.3
ATTRIBUTES
OF
CLIENTS
AND
CONSULTANTS
.............................................................
274
4.
STRUCTURAL
RELATIONS
IN
CLIENT-CONSULTANT
PROJECTS
.........................................
275
VII.
DISCUSSION
........................................................................................................
278
1.
CONTRIBUTIONS
....................................................................................................
278
2.
SHORTCOMINGS
....................................................................................................
280
VIII.
SUMMARY
..........................................................................................................
282
E.
C
ONCLUSION
....................................................................................
285
F.
R
EFERENCES
.....................................................................................
288
|
| any_adam_object | 1 |
| author | Nikolova, Natalia |
| author_GND | (DE-588)1202614744 |
| author_facet | Nikolova, Natalia |
| author_role | aut |
| author_sort | Nikolova, Natalia |
| author_variant | n n nn |
| building | Verbundindex |
| bvnumber | BV046630426 |
| ctrlnum | (OCoLC)1150878217 (DE-599)DNB1168981662 |
| dewey-full | 658.46 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.46 |
| dewey-search | 658.46 |
| dewey-sort | 3658.46 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Thesis Book |
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| genre | (DE-588)4113937-9 Hochschulschrift gnd-content |
| genre_facet | Hochschulschrift |
| id | DE-604.BV046630426 |
| illustrated | Not Illustrated |
| indexdate | 2024-12-20T18:56:46Z |
| institution | BVB |
| institution_GND | (DE-588)1043386068 |
| isbn | 9783658243753 3658243759 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-032041971 |
| oclc_num | 1150878217 |
| open_access_boolean | |
| owner | DE-12 |
| owner_facet | DE-12 |
| physical | XIV, 318 Seiten 24 cm, 571 g |
| publishDate | 2019 |
| publishDateSearch | 2019 |
| publishDateSort | 2019 |
| publisher | Springer Gabler |
| record_format | marc |
| series2 | Edition KWV |
| spellingShingle | Nikolova, Natalia The client-consultant relationship in professional business service firms Interaktion (DE-588)4027266-7 gnd Unternehmensberatung (DE-588)4078592-0 gnd Wissensmanagement (DE-588)4561842-2 gnd Know-how-Transfer (DE-588)4031370-0 gnd Beratungsbetrieb (DE-588)4234270-3 gnd Beziehungsmarketing (DE-588)4789127-0 gnd |
| subject_GND | (DE-588)4027266-7 (DE-588)4078592-0 (DE-588)4561842-2 (DE-588)4031370-0 (DE-588)4234270-3 (DE-588)4789127-0 (DE-588)4113937-9 |
| title | The client-consultant relationship in professional business service firms |
| title_auth | The client-consultant relationship in professional business service firms |
| title_exact_search | The client-consultant relationship in professional business service firms |
| title_full | The client-consultant relationship in professional business service firms Natalia Nikolova |
| title_fullStr | The client-consultant relationship in professional business service firms Natalia Nikolova |
| title_full_unstemmed | The client-consultant relationship in professional business service firms Natalia Nikolova |
| title_short | The client-consultant relationship in professional business service firms |
| title_sort | the client consultant relationship in professional business service firms |
| topic | Interaktion (DE-588)4027266-7 gnd Unternehmensberatung (DE-588)4078592-0 gnd Wissensmanagement (DE-588)4561842-2 gnd Know-how-Transfer (DE-588)4031370-0 gnd Beratungsbetrieb (DE-588)4234270-3 gnd Beziehungsmarketing (DE-588)4789127-0 gnd |
| topic_facet | Interaktion Unternehmensberatung Wissensmanagement Know-how-Transfer Beratungsbetrieb Beziehungsmarketing Hochschulschrift |
| url | http://deposit.dnb.de/cgi-bin/dokserv?id=7267522ea523440ab6d6a5f52778a71b&prov=M&dok_var=1&dok_ext=htm http://www.springer.com/ http://d-nb.info/1168981662/04 http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=032041971&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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