Gespeichert in:
| Titel: | Creating high performance organizations practices and results of employee involvement and total quality management in Fortune 1000 companies |
|---|---|
| Von: |
Edward E. Lawler , Susan Albers Mohrman ; Gerald E. Ledford
|
| Person: |
Mohrman, Susan Albers
Ledford, Gerald E. Sonstige |
| Hauptverfasser: | |
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
San Francisco
Jossey-Bass
1995
|
| Schriftenreihe: | The Jossey-Bass management series
|
| Schlagworte: | |
| Online-Zugang: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=021742085&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Beschreibung: | XXII, 186 S. |
| ISBN: | 0787901717 |
Internformat
MARC
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| 245 | 1 | 0 | |a Creating high performance organizations |b practices and results of employee involvement and total quality management in Fortune 1000 companies |c Edward E. Lawler , Susan Albers Mohrman ; Gerald E. Ledford |
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Datensatz im Suchindex
| _version_ | 1819374208240582656 |
|---|---|
| adam_text | ^ Contents
Tables and Figures xi
Preface xvii
The Authors xxi
Introduction Studying Employee Involvement
and Total Quality Management 1
Part One Adoption of Employee Involvement Practices
Section 1 Sharing Information 9
Section 2 Developing Knowledge 13
Section 3 Rewarding Performance 18
Section 4 Redistributing Power 26
Section 5 Patterns of Information, Knowledge, Rewards, and Power 32
Part Two Adoption of Total Quality Management
Section 6 Adopting Total Quality Programs and Practices 45
Section 7 Relationships Between Employee Involvement
and Total Quality Programs 51
ix
Part Three Results of Employee Involvement and TQM
Section 8 Reward System Results 61
Section 9 Power-Sharing Results 64
Section 10 Results of Employee Involvement Efforts 68
Section 11 Results of TQM Efforts 75
Section 12 Results of Combining Employee Involvement and
TQM Programs 78
Section 13 Financial Effects of Employee Involvement and TQM 86
Part Four Who Adopts Employee Involvement
and TQM Programs?
Section 14 Coverage of Employee Involvement and TQM Practices 97
Section 15 Organizational Size, Downsizing, and Delayering 101
Section 16 Differences Between Service
and Manufacturing Organizations 111
Section 17 The Impact of Competitive Environment 117
Section 18 The Influence of Union Status 123
Part Five The Future of Employee Involvement and TQM
Section 19 Plans for Adopting Employee Involvement and TQM 133
Section 20 Toward High Performance Organizations:
Changes and Future Directions 142
Resource A The Questionnaire 149
Resource B Glossary of Terms 171
Resource C Construction and Calculation of Index Scores 177
References 183
X CONTENTS
Tables
and Figures
Figure 1.1 Percentage Indicating More Than 60 Percent of Employees
Were Given Information. 10
Table 1.1 Percentage of Companies Sharing Information with More Than
40 Percent of Employees. 12
Figure 1.2 Percentage Indicating Degree to Which Information
Has Increased as a Result of Employee Involvement. 13
Table 2.1 Percentage Indicating That More Than 60 Percent of Employees
Had Training in Past Three Years. 14
Table 2.2 Percentage Indicating That More Than 20 Percent of Employees
Had Training in Past Three Years. 16
Table 2.3 Percentage of Companies Providing Five Kinds of Training
to More Than 40 Percent of Employees in Past Three Years. 16
Table 2.4 Percentage of Companies Providing Six Kinds of Training
to More Than 40 Percent of Employees in Past Three Years. 17
Figure 2.1 Percentage Indicating Degree to Which Skill Development
at Lower Levels Increased as a Result
of Employee Involvement. 18
Table 3.1 Percentage of Employees Covered by
Performance-Based Reward Practices. 19
Figure 3.1 Percentage Indicating Degree to Which Performance-Based
Rewards at Lower Levels Increased as a Result
of Employee Involvement. 22
xi
Table 3.2 Percentage of Companies Using Performance-Based Reward
Practices with More Than 40 Percent of Employees. 23
Table 3.3 Percentage of Employees Covered by
El-Supportive Reward Practices. 24
Table 4.1 Percentage of Employees Covered by
Parallel Power-Sharing Practices. 27
Table 4.2 Percentage of Employees Covered
by Work-Redesign Practices. 28
Table 4.3 Percentage of Companies Using Power-Sharing Approaches
with More Than 40 Percent of Employees. 30
Figure 4.1 Percentage Indicating Extent to Which Decision Making
Moved to Lower Levels as a Result
of Employee Involvement. 31
Table 5.1 Descriptions: Employee Involvement Types. 34
Table 5.2 Classification of Firms by Employee Involvement Type. 35
Table 5.3 Mean Use of Information-Sharing Practices
by Employee Involvement Type. 36
Table 5.4 Mean Use of Training by Employee Involvement Type. 37
Table 5.5 Mean Use of Reward Practices
by Employee Involvement Type. 39
Table 5.6 Mean Use of Power-Sharing Practices
by Employee Involvement Type. 40
Table 6.1 Total Quality Management Coverage. 46
Table 6.2 Year That Total Quality Programs Began. 47
Table 6.3 Change in Use of TQM Over the Past Three Years. 48
Table 6.4 Percentage of Employees Covered by Total Quality Practices. 49
Table 7.1 Comparison of El and TQM. 51
Figure 7.1 Relationship of Employee Involvement to Total Quality. 53
Table 7.2 Relationship Between El Indices and TQM. 54
Xii TABLES AND FIGURES
Table 7.3 Use of Quality Practices by Different
Employee Involvement (El) Types. 55
Table 7.4 El Practices in Companies with
and Without a TQM Program. 57
Table 8.1 Percentage Indicating Success of Performance-Based
Reward Practices. 62
Table 8.2 Percentage Indicating Success
of El-Supportive Reward Practices. 63
Table 9.1 Percentage Indicating Success
of Suggestion Involvement Practices. 65
Table 9.2 Percentage Indicating Success of Work-Redesign
Involvement Practices. 67
Table 10.1 Overall, How Positive Has Your Experience Been
with Your Employee Involvement Efforts? 68
Table 10.2 Percentage Indicating at Least Some Improvement
in Internal Business Conditions as a Result of Employee
Involvement. 69
Table 10.3 Perceived Impact of El on Performance. 70
Table 10.4 Interrelationship of El Outcomes. 71
Table 10.5 Relationship Between Extent of Adoption of El Practices
and El Outcomes. 72
Table 10.6 Average El Outcome Scores for El Types. 74
Table 11.1 Overall, How Positive Has Your Experience Been
with Total Quality Management? 75
Table 11.2 Perceived Impact of TQM. 76
Table 11.3 Relationship of Outcomes to Extent of Adoption
of TQM Practices. 77
Table 12.1 Relationship of El Outcomes to TQM Indices. 79
Table 12.2 Relationship of TQM Outcomes to El Indices. 80
Table 12.3 Relationship of Extent of Use of TQM Practices
and TQM Outcomes with and Without the Effect of El. 80
TABLES AND FIGURES xiii
Table 12.4 Relationship of Extent of Use of El Practices
to El Outcomes with and Without the Effect of TQM. 82
Table 12.5 Relationship of TQM Outcomes to El Type. 83
Table 12.6 Relationship of TQM and El Outcomes
to When El and TQM Started. 83
Table 12.7 Relationship of TQM Outcomes
to How El and TQM Are Managed. 84
Table 12.8 Relationship of How El and TQM Are Perceived
to El and TQM Outcomes. 85
Table 13.1 Regression Results for Financial Results
and Usage of El and TQM. 89
Table 13.2 Regression Results for 1989-1991 Financial Results
and 1987 El Usage. 91
Table 13.3 Financial Effect of El and TQM Usage. 92
Table 14.1 Coverage of Different Occupational Groupings:
El and TQM. 98
Table 14.2 Relationship of El Coverage to El Outcomes. 99
Table 14.3 Relationship of TQM Coverage to TQM Outcomes. 100
Table 15.1 Firm Size and Employee Involvement (El) Practices. 103
Table 15.2 Firm Size and Total Quality Management (TQM) Practices. 104
Table 15.3 Firm Size and Effects of El and TQM Involvement. 105
Table 15.4 Changes in Size of Workforce in Last Ten Years. 106
Table 15.5 Number of Layers of Management Removed
During Last Ten Years. 107
Table 15.6 Relationship of Downsizing and Removing Layers
to Use of Employee Involvement Practices. 108
Table 15.7 Relationship of Downsizing and Removing Layers
to Use of TQM Practices. 109
Table 15.8 Relationship of Downsizing and Removing Layers
to Impact and Outcomes of Employee
Involvement Practices. 110
xiv TABLES AND FIGURES
Table 16.1 Service/Manufacturing Differences in El Use. 112
Table 16.2 Relative Proportion of Service and Manufacturing Firms
in Different El Types. 113
Table 16.3 Service/Manufacturing Differences in TQM Practices. 114
Table 16.4 Relative Proportion of Service and Manufacturing Firms
with Different Amounts of TQM Coverage. 115
Table 16.5 Service/Manufacturing Differences in Impact and Outcomes
of El Efforts. 116
Table 17.1 Characteristics of Competitive Business Environment. 118
Table 17.2 Relationship of Market Conditions
to Adoption of El Practices. 119
Table 17.3 Relationship of Market Conditions
to Adoption of TQM Practices. 121
Table 17.4 Relationship of Market Conditions to Impact
and Outcomes of El. 122
Figure 18.1 Union Involvement in El Efforts. 125
Figure 18.2 Union Involvement in TQM Efforts. 126
Table 18.1 Differences Between Nonunion and Unionized Firms
in Use of El Practices. 127
Table 18.2 Differences Between Nonunion and Unionized Firms
in Use of TQM Practices. 127
Table 18.3 Degree of Union Involvement and Effects of El. 128
Table 18.4 Degree of Union Involvement and Effects of TQM. 129
Figure 19.1 Percentage Change in Employee Involvement Spending
in Next Fiscal Year. 133
Table 19.1 Percentage Planning Adoption/Discontinuation
of Suggestion Involvement Practices. 134
Table 19.2 Percentage Planning Adoption/Discontinuation
of Work-Redesign Involvement Practices. 135
Table 19.3 Percentage Planning Adoption/Discontinuation
of El-Supportive Reward Practices. 136
TABLES AND FIGURES XV
Table 19.4 Percentage Planning Adoption/Discontinuation
of Performance-Based Reward Practices. 138
Table 19.5 Total Qualtiy Management Change. 139
Table 19.6 Conditions Facilitating Employee Involvement. 140
Table 19.7 Barriers to Employee Involvement. 141
xvi TABLES AND FIGURES
|
| any_adam_object | 1 |
| author | Lawler, Edward E. III. 1938- |
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| discipline | Wirtschaftswissenschaften |
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| id | DE-604.BV026154924 |
| illustrated | Not Illustrated |
| indexdate | 2024-12-20T14:59:00Z |
| institution | BVB |
| isbn | 0787901717 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-021742085 |
| oclc_num | 896764489 |
| open_access_boolean | |
| owner | DE-188 DE-1046 |
| owner_facet | DE-188 DE-1046 |
| physical | XXII, 186 S. |
| publishDate | 1995 |
| publishDateSearch | 1995 |
| publishDateSort | 1995 |
| publisher | Jossey-Bass |
| record_format | marc |
| series2 | The Jossey-Bass management series |
| spellingShingle | Lawler, Edward E. III. 1938- Creating high performance organizations practices and results of employee involvement and total quality management in Fortune 1000 companies Einbindung (DE-588)4300051-4 gnd Arbeitnehmer (DE-588)4002623-1 gnd Management (DE-588)4037278-9 gnd Qualitätsmanagement (DE-588)4219057-5 gnd |
| subject_GND | (DE-588)4300051-4 (DE-588)4002623-1 (DE-588)4037278-9 (DE-588)4219057-5 |
| title | Creating high performance organizations practices and results of employee involvement and total quality management in Fortune 1000 companies |
| title_auth | Creating high performance organizations practices and results of employee involvement and total quality management in Fortune 1000 companies |
| title_exact_search | Creating high performance organizations practices and results of employee involvement and total quality management in Fortune 1000 companies |
| title_full | Creating high performance organizations practices and results of employee involvement and total quality management in Fortune 1000 companies Edward E. Lawler , Susan Albers Mohrman ; Gerald E. Ledford |
| title_fullStr | Creating high performance organizations practices and results of employee involvement and total quality management in Fortune 1000 companies Edward E. Lawler , Susan Albers Mohrman ; Gerald E. Ledford |
| title_full_unstemmed | Creating high performance organizations practices and results of employee involvement and total quality management in Fortune 1000 companies Edward E. Lawler , Susan Albers Mohrman ; Gerald E. Ledford |
| title_short | Creating high performance organizations |
| title_sort | creating high performance organizations practices and results of employee involvement and total quality management in fortune 1000 companies |
| title_sub | practices and results of employee involvement and total quality management in Fortune 1000 companies |
| topic | Einbindung (DE-588)4300051-4 gnd Arbeitnehmer (DE-588)4002623-1 gnd Management (DE-588)4037278-9 gnd Qualitätsmanagement (DE-588)4219057-5 gnd |
| topic_facet | Einbindung Arbeitnehmer Management Qualitätsmanagement |
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