Scherer, A. (2013). Self-service technology - friend or foe ?: The impact of technology-based self-services on customer satisfaction and retention.
Chicago-Zitierstil (17. Ausg.)Scherer, Anne. Self-service Technology - Friend or Foe ?: The Impact of Technology-based Self-services on Customer Satisfaction and Retention. 2013.
MLA-Zitierstil (8. Ausg.)Scherer, Anne. Self-service Technology - Friend or Foe ?: The Impact of Technology-based Self-services on Customer Satisfaction and Retention. 2013.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.