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Bibliographic Details
Title:	Self-service technology - friend or foe ? the impact of technology-based self-services on customer satisfaction and retention
From:	Anne Scherer
Person:	Scherer, Anne Verfasser aut
Main Author:	Scherer, Anne (Author)
Format:	Thesis Book
Language:	English
Published:	2013
Subjects:	Hochschulschrift
Online Access:	https://mediatum.ub.tum.de/node?id=1137468 https://nbn-resolving.org/urn:nbn:de:bvb:91-diss-20131024-1137468-0-8
Physical Description:	XVI, 180 S. graph. Darst.

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spellingShingle	Scherer, Anne Self-service technology - friend or foe ? the impact of technology-based self-services on customer satisfaction and retention
subject_GND	(DE-588)4113937-9
title	Self-service technology - friend or foe ? the impact of technology-based self-services on customer satisfaction and retention
title_auth	Self-service technology - friend or foe ? the impact of technology-based self-services on customer satisfaction and retention
title_exact_search	Self-service technology - friend or foe ? the impact of technology-based self-services on customer satisfaction and retention
title_full	Self-service technology - friend or foe ? the impact of technology-based self-services on customer satisfaction and retention Anne Scherer
title_fullStr	Self-service technology - friend or foe ? the impact of technology-based self-services on customer satisfaction and retention Anne Scherer
title_full_unstemmed	Self-service technology - friend or foe ? the impact of technology-based self-services on customer satisfaction and retention Anne Scherer
title_short	Self-service technology - friend or foe ?
title_sort	self service technology friend or foe the impact of technology based self services on customer satisfaction and retention
title_sub	the impact of technology-based self-services on customer satisfaction and retention
topic_facet	Hochschulschrift
url	https://mediatum.ub.tum.de/node?id=1137468 https://nbn-resolving.org/urn:nbn:de:bvb:91-diss-20131024-1137468-0-8
work_keys_str_mv	AT schereranne selfservicetechnologyfriendorfoetheimpactoftechnologybasedselfservicesoncustomersatisfactionandretention

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